Support-Knowledge-Base

Ari43's OptiFine support knowledge base

Project maintained by Ari-RERA-43 Hosted on GitHub Pages — Theme by mattgraham

Cape Issues

Issues with OptiFine capes and donations.

Unable To See Cape

  1. Ask the user for their in-game-name and check if they have an OptiFine cape active
  2. If the user has a cape active, continue these steps. If not, help them reacivate their cape
  3. Have the user check that Options -> Video Settings -> Details -> Capes: and Options -> Skin Customization -> Cape: are both set to ON
  4. Ask the user if they can see http://s.optifine.net/capes/Ari43.png
    • If the user has an antivirus or internet restrictions they may not be able to access the cape server.
    • It’s possible that their ISP or networking hardware cached the cape (this is obvious when a user sees an outdated cape). If this is the case, restarting their access point will usually fix it.
  5. If the user cannot view the cape hyperlink, use !faq cape servers and help the user follow it as needed.
    • For MacOSX and Linux, the hosts file is located at /etc/hosts
  6. If the user could open the link, ask if they are using any thrird party clients or launchers.
    • PvP Clients, Legal (non-piracy) launchers, or similar: Ask the user to try stand-alone OptiFine on the official launcher. If the user can see their cape with stand-alone OptiFine on the official launcher, ask them to contact support for their PvP client or launcher.
    • Piracy Clients & Launchers: Run !piracy to explain to the user that support will not be provided for users commiting piracy. Once the game has been bought and the user is not using a launcher that supports piracy, support will be provided.
    • Cheat Clients/Mods: Support will not be provided for cheat clients/mods because doing so would be against the Discord guidlines

Notes:

Reactivate Cape

Full Video Instructions for Windows: [YouTube] File

  1. Open the game
  2. Open the OptiFine cape editor by pressing Options -> Skin Customization -> OptiFine Cape... -> Open Cape Editor or by going through LivzMC if they are signed into Microsoft in their browser.
  3. Press “Activate”
    Image of the "Activate" Button
  4. Restart the game
    • The user could reload the cape, but asking them to just restart their game is likely more familiar to them and there isn’t a chance of them accidentally leaving the menu while it’s reloading.

Move A Cape

  1. Go to https://optifine.net/login
  2. Log in. If the user doesn’t have a password, they will need to request one at https://optifine.net/requestPassword
  3. Press the “Edit” button as shown below
    Image of the "Edit" button
  4. Change the name in the “Username” field to the new username
  5. Press save
  6. Restart the game
    • The user could reload the cape, but asking them to just restart their game is likely more familiar to them and there isn’t a chance of them accidentally leaving the menu while it’s reloading.

Notes

Broken Cape

  1. Direct the user to open an OptiFine support ticket (Discord channel: <#904875214112956497>). Only sp614x can fix this issue.

Notes

Invalid Cape Design

  1. Expain the the user that capes cannot have more than 8 layers
    • If the user is using the Mojang pattern, it will simply not be rendered on the cape and won’t cause an error.
  2. Ask for the banner pattern to see if it’s possible to make the banner without the extra layers
  3. If sucessful at removing a sufficient number of layers, send the edited banner back to the user

Notes

Email Changes

Refunds

  1. Direct the user to contact PaymentWall support (support@paymentwall.com)

Stolen Cape